Institute of Certified Bookkeepers

Unique Software ID

Single Touch Payroll Software Solutions are connecting to the ATO using a Unique Software ID.

The Software ID is provided to you by the Software Company.

If you are a registered agent you will have your own Software ID and that applies to your profile (even when you log into client accounting systems).  Note your profile in the clients system must be set to identify you as a registered agent.

If you are an employee of a business then the business will have its unique software ID that can be used by all employees of the business.

Who do I connect where?

The Software ID for the Agent should be provided to the ATO and attached to the ABN that belongs to the Agent.  You do this once for the agent and then each time the agent lodges it will use the Agents SID, even when you are in the clients system or any clients system or your own practice management system (as long as the system knows it is you logged in and knows you are an agent).

The Software ID for the business should be provided to the ATO and attached to the ABN that belongs to the BUSINESS.  This is a different Software ID for each ABN.  When a person from the business logs in, the software will use the business software ID to lodge.

How do I get the Software ID?

Using the appropriate user profile

1/ Agents:

a. ensure your profile has you identified as an agent

b. then obtain the SID from the software (each of the programs we have seen will provide it instantly while you are logged in)

c. provide that SID to the ATO attached to your Agents ABN and NOT any client

2/ Business personnel

a. obtain the SID from the software (each of the programs we have seen will provide it instantly while you are logged in)

c. provide that SID to the ATO for the ABN of the business ONLY.  Note every ABN has a different SID.

How do I tell the ATO?

(in order of ICB recommendation)

Agents

Ensure that all clients are listed with the ATO on your BAS Agent List

To add multiple clients to you for the STP role alone - use this ato form

Online

1/ If you are in the Portal on Online Services (as an Agent) then go to Access Manager

1a. Alternatively go to https://am.ato.gov.au and log in with your Auskey or you mygov credential (see below)

2/ Select "My hosted SBR software services" from the menu on the left

3/ Enter the Software providers ABN and then the Software ID

Spreadsheets submitted

1/ This "Bulk SID" ATO form can be completed for multiple clients at once to submit each of their individual SIDs.  Lodged through your Portal / Online Services

Ring the ATO

1/ Call the ATO on 1300 852 232 and select #1   Process described in full here

Business Personnel

Use your personal mygov

1/ Attach the business ABN to your mygov account (see ICB resource Connecting Software to the ATO via myGov)

Note only Authorised representatives of the company as listed on the ABN (ABR) records are able to perform this connection

2/ In the Business Portal then go to Access Manager

1a. Alternatively go to https://am.ato.gov.au and log in with your Auskey or you mygov credential (see below)

3/ Select "My hosted SBR software services" from the menu on the left

4/ Enter the Software providers ABN and then the Software ID

Ring the ATO

1/ Call the ATO on 1300 852 232 and select #1   Process described in full here

The problem has been

The ATO is experiencing a high volume of submissions that are NOT ACCEPTED because either no SID has been advised to the ATO or the wrong SID is being used.

 

  • 14 February 2019
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