Institute of Certified Bookkeepers

The ATO will be sending SMS messages when they have had a refund bounce.  Businesses (or their contact) may receive a SMS asking them to change their details.

The ATO one wont be a scam.

BUT be warned:  Scammers are likely to impersonate the same SMS.

Do NOT follow any links provided in an SMS.

Go to the portal directly and change the bank details for clients.

THe matter is raised by Income Tax refunds, however BAS Agents and Bookkeepers will no doubt get contacted.

From the ATO:

From 5–23 November 2018 we (the ATO) will send SMS text messages to your clients if incorrect bank account details were included in their tax return and they are entitled to a refund.

The SMS tells your clients:

  • their refund cannot be processed due to incorrect bank account details
  • they should phone us on 13 28 61 to correct their details.

If your client contacts us (the ATO) with their correct details within seven days, we will issue their refund electronically. If they do not provide their correct details to us within seven days, we will send them a cheque.

ATO will inform the tax agents

Each day we send a text message to your clients, we will email you a list of who we have sent a text message to. You do not need to take any action; this is for your information only.

See also:

  • 25 October 2018
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