Institute of Certified Bookkeepers

Working With You to Resolve Workplace Issues

The Fair Work Ombudsman will work with employers and employees to resolve workplace issues by offering dispute resolution services, information about workplace laws, and tools to help companies and their staff follow the laws.

Fair Work will assist both employees and employers, and they don't advocate for either party. They want to make sure everyone is following workplace laws, can resolve any issues quickly, and get on with the job as soon as possible.

Step 1: Finding out what the issues are

FWO contact the employer and the employee to discuss the workplace issues that have been raised. FWO will help you to sort out exactly what issues are in dispute.

FWO will help you to:

  • learn about the laws relating to the issues in dispute.
  • use our tools to calculate what the entitlement should be.
  • try to fix any problems before mediation.

If all the issues can be voluntarily resolved at this stage, there is no need to go through to the next step, which is the FWO mediation process.

Step 2: Mediation

The FWO mediation service is a fast, confidential and free way to help employees and employers find solutions to disputes about workplace issues.

An experienced mediator will work with both parties to come to an agreement to resolve the dispute during a scheduled telephone conference call of up to 2 hours.

Step 3: After mediation

Mediation outcomes are flexible and decided by the parties. Agreements reached during mediation often include payment of money, or agreement that no money is owed, but can also involve:

  • crediting or debiting hours of leave.
  • giving a work reference.
  • making an apology.
  • returning property.
  • anything else the parties agree to in order to resolve the dispute.


  • Updated: 25th July, 2018