Hi, not sure if this is the right place for this issue but it is STP related. We are finding that STP lodgements are being rejected by the ATO because we are no longer linked in the new ATO portal to a specific client as an accountant has gone in and removed us as BAS agent so as they could add themselves.
Then when I readd myself the accountants are being removed so we are just going around in circles. Under the old portal this was never really an issue as both BAS Agents and Tax Agents could be linked
I rang the ATO to find out if there was some way that both BAS agents and tax agents could be linked to a specific client at the same time but they were unable to provide me with a solution and could not confirm to me if both the accountants and a BAS agent can have access to the ICA at the same time (like the old portal).
Is anybody else having this problem or aware of a solution to this issue?