Institute of Certified Bookkeepers
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Receiving payments from a debt collection agency

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  • # 117808

I'm looking for the best way to record payments received from a customer via a debt collector in MYOB.

For example, we have a collection agency managing a few debt. One of the customers has made a part payment to the agency, the agency forwarded payment to us less their fee. 

1. Should I be doing anything with the outstanding invoice when we first hand it to the agency? IE transfer the amount to a specific account? 

2. When we receive funds from the agency, do I receipt the whole amount (inc the fee) against debt via a holding account and then 'pay the fee' or do I only receipt the balance we've received?

Undecided

Thanks in advance

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