Institute of Certified Bookkeepers

The ATO also has an unprofessional agent behaviour strategy. If an agent is aggressive or threatening, a note is recorded on the system and the recording of the call is reviewed. A warning letter may be issued, and access to services may be restricted. A senior ATO executive will make contact with the tax or BAS agent to discuss the behaviour. The ATO stressed that unacceptable behaviour from tax and BAS agents is extremely rare.

  • Updated: 23rd February, 2018