Institute of Certified Bookkeepers

13 April 2018

ATO published:

We have identified a small number of issues with the Small Business Superannuation Clearing House (SBSCH) system that are impacting the processing and crediting of payments to some employee's super fund accounts.

While the majority of payments were successfully made to employee's accounts, a significant number of the payments were not able to be processed by superannuation funds. We have been working closely with funds to rectify these matters.

No incorrect payments have been made to employees.

Issues experienced include:

  • payment instruction status is ‘Waiting for payment’ but payment has been made and a new payment instruction is unable to be lodged
  • SBSCH payments not being credited to employee super fund accounts.

We have implemented a fix to resolve these issues and are working to process the backlog of impacted payments as a matter of priority. We anticipate the delayed payments will be placed in individual accounts by 20 April. We appreciate your patience as we work through this backlog.

Our client contact centre is aware of these issues; please refer to this page for further updates.

We confirm that where an employer has made a payment to the SBSCH by the quarterly due date they are considered to have met their obligations under the Superannuation Guarantee (Administration) Act 1992. This is irrespective of any delays in crediting amounts to employee superannuation accounts.

If employers are unable to make SBSCH payments by the 28 April quarterly due date because of difficulties arising from the transition to the new system, or access issues, we will not pursue the lodgment of super guarantee charge statements. This is provided the employer:

  • had funds available to pay their SG liability by the 28 April due date
  • took all reasonable steps to make the payment, and
  • made the payment promptly once the ATO system or access issues were resolved.

ATO Website

12 April 2018

Received 12 April from the ATO in relation to SBSCH issues:  Provided to media outlets

The ATO has been asked a number of questions by the media and tax and BAS agents about the recent transition of the Small Business Superannuation Clearing House to the ATO. 

How many small businesses utilise the SBSCH?

The Small Business Superannuation Clearing House (SBSCH) is a free and optional service currently used by around 300,000 small businesses to assist with processing super guarantee payments.

Can you tell me what exactly has gone wrong with the transition, how it happened, and when it might be fixed? 

At the end of February the SBSCH moved from a platform administered by the Department of Human Services to become part of ATO online services, available via the Business Portal, Tax Agent Portal, BAS Agent Portal or Manage ABN Connections (through a MyGov account).

While the majority of payments were successfully made to employees’ accounts, a significant number of the payments were not able to be processed by superannuation funds and therefore the payments were delayed in reaching employees’ superannuation accounts.

No incorrect payments have been made to employees.

The ATO has been working closely with the superannuation funds to rectify these matters.

We can now advise that outstanding payments are being progressively released by funds and we anticipate all the delayed payments will be placed in individual accounts by the end of next week.

It is important to note that employers are considered to have met their SG obligation upon receipt of payment by the ATO clearing house.

Of course we are also working closely with advisors and small business to assist with this transition to the ATO clearing house and to improve out service in this period of transition.  

We are keen for small businesses who have not yet logged into the new system and accessed the new required authentication process to come in early, prior to any payments being due, to ensure they are familiar with the changes and able to interact with the ATO portals.

 

9 April 2018    Update 11 – Clearing house issues

Over the weekend we successfully deployed all scheduled fixes for issues affecting the Small Business Superannuation Clearing House.

Tomorrow we will begin a controlled release of a small number of contribution transaction request (CTR) messages dating from 26 March 2018. We'll closely monitor the results and liaise with relevant super funds to check for issues.

Once we've confirmed funds are successfully receiving payments and messages we'll resume normal processing. We'll provide another update soon to confirm when this will be.

 

ATO website

  • 13th April 2018
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