Institute of Certified Bookkeepers

Telephony service standard performance statistics
as at the close of business on 17th July, 2017

From 1 July 2017 the ATO received approximately:

  • 448,160 inbound calls to the general queues;
  • 67,405 to tax practitioner queue; and
  • achieved service commitments of:
    • General taxpayer calls – 81% of calls answered within 5 minutes
    • Tax practitioner calls – 91% of calls answered within 2 minutes.

Calls received have a wait time of 27 seconds and typically are resolved in about 12 minutes for the Agents phone lines.

  • 25th July, 2017
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