Report

It is our duty (as a Professional Association) to inform you that a member has recently resigned membership of ICB following a complaint made against them and subsequent investigations by ICB.

The decision by the member to withdraw membership is an appropriate one in the circumstances. The decision was made prior to the conclusion of the investigation.

The nature of the complaint included:
  a) conflict of personal interest with the business matters of the client
  b) inadequate procedures
  c) confidentiality of client information

ICB Complaints Team
7 April 2010

Disciplinary & Investigation committee

During late 2008 the ICB Disciplinary & Investigation committee received two formal complaints in relation to members.

One complainant sought the intervention of ICB in a dispute over fees for past service: This was not considered a formal nor required role of ICB to mediate between an ICB member and the aggrieved client without specific matters of breaches of the ICB code of professional practice. No further details were provided by the complainant.

In the 2nd matter:

Member action required; Ex-client business records incorrectly being held pending receipt of payment were returned to the client.